RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition.

Return Process

To return an item, please send an email to lara@nusen.co to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include a copy of invoice, and mail your return to the following address:


Simon Korazija
Nusen
Max-Beckmann-Str. 29
89520 Heidenheim
Germany


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return. Refunds may take a few days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please note

● For defective or damaged products, please contact us at lara@nusen.co to arrange a refund or exchange.
● Sale items are FINAL SALE and cannot be returned
● Wood color and grain can vary and are not a valid reason for an exchange or refund

● Shipping and return shipping cost do not get refunded.​​​
 

Questions

If you have any questions concerning our return policy, please contact us at lara@nusen.co.